WhatsApp, answered within the rules.
In Monaco, clients write on WhatsApp: to the broker, the concierge, the clinic, the florist. It is the channel that never closes and the one nobody has time for. The assistant reads every message, answers what it can, books, collects and chases, and leaves the conversation to you when it matters.
WhatsApp Business has an official interface for exactly this. We connect your number to an assistant that knows your business, and set the rules for what it may answer alone.
What gets automated
First replies, at any hour, in the client’s language. Availability and bookings from your real calendar or booking system. Collecting the documents a file needs, one by one, politely, until they are all there. Sending a quote prepared from your templates for a person to approve. Reminders and follow-ups that stop the moment the client answers.
What stays personal
The relationship. The assistant handles the logistics and steps back the moment a conversation becomes one: a negotiation, a complaint, a client who wants you. It hands over inside the same thread, with a summary, so you pick up without scrolling.
Done properly
On the official WhatsApp Business platform, with your number, with the consent and opt-out rules respected, and with every conversation in a log you own. No grey-market tools, no personal phones, nothing that gets your number blocked.
What we do for it.
First reply, any hour
In the client’s language, from your content, with the right question back.
Documents and quotes
Collected and chased until complete; quotes drafted for a person to approve.
Bookings and reminders
Appointments, viewings and tables booked from the real calendar; reminders the day before.
Monaco runs on WhatsApp
Estate agencies, yacht brokers, concierges, clinics and restaurants in the Principality get most first contacts there, often from abroad, often at night. The same message arrives in French, English, Italian and Russian. That is the cheapest hour of the day to automate and the most expensive one to ignore.
Questions.
Do we need a new WhatsApp number?
No. Your existing WhatsApp Business number is connected to the official platform. Your team keeps using it.
Will clients know it is an assistant?
Yes, it introduces itself as one, and offers a person at any point. Clients care about getting an answer; they do not mind who typed it, as long as it is right.
Can it send marketing messages?
Only to people who have opted in, within WhatsApp’s rules, and only if you want that. Most clients use it for service, not broadcasting.
What about our CRM?
Conversations, contacts and bookings are written to it, so nothing lives only on a phone.
How fast can it be live?
Two weeks from the quick-check, including the WhatsApp Business verification.
Related.
AI chatbot for your website, Monaco
Not a script with buttons, and not a chatbot that makes things up. An assistant that knows your pages, your prices if you publish them, your hours and your rules, answers in the visitor’s language, and hands over to WhatsApp or a person the moment it should.
AI phone answering in Monaco
The phone rings during check-in, during a consultation, at seven in the evening. The voice assistant picks up, answers what it can, books what it should, and passes anything else to a person with a written summary. Nobody books elsewhere because nobody answered.
AI automation in Monaco
Enquiries, quotes, follow-ups, reports, checks, bookings. Any task that repeats, built with AI into the tools you already use, with your people deciding. This page explains what that means in practice.
Start with a 30-minute call. Keep what it finds.
You tell us where the hours go. We tell you which two or three tasks to automate first, in a short written note. Free, in English or French.