The front desk, free for the guest in front of it.
Enquiries in six languages, a phone that rings during check-in, group requests, reviews to answer and a Monday report for the owner. The agents take the inbox and the phone; your team takes care of the people in the lobby.
Three jobs we would look at first.
Each links to the case study of how it works, what it takes and what it gives back.
Room, table and group enquiries
Availability checked in the booking system, a rate or a proposal sent in the guest’s language, special requests logged for the team.
The phone, at any hour
Bookings, directions, opening hours and changes handled by voice in several languages; anything delicate passed to a person with the transcript.
Reviews and the owner’s report
Review replies drafted in the house tone for approval; occupancy, revenue and review trends written up weekly without a spreadsheet.
what the agents take first
- Enquiry replies with live availability
- Overflow and after-hours phone
- Review replies, drafted for approval
what stays with your people
- Welcoming the guest
- Complaints, on the spot
- Anything about a special occasion
How it would go.
The same four steps as every engagement: a 30-minute call, a two-week prototype on your real data, a build into your tools, then we run it and count the hours.
A 30-minute call.
Where your hours go, and the two or three jobs to start with.
One job, built for real.
A working prototype on your real data.
Into your tools, tested, handed over.
Documented, with the team trained to run it.
Kept working, measured, extended.
We count the hours it saves and add the next job.
The rules every agent keeps.
Read-only first
Every agent starts by watching and drafting. It only sends, books or files on its own once you have seen it be right, step by step.
Your data stays yours
Agents run inside your own accounts and tools. Where a model is needed we use EU-hosted options by default, and nothing is used to train anyone’s model.
A person for the exceptions
Anything the agent is unsure about goes to a named person, with the facts already gathered. You decide what it may do alone, and when.
Asked by people in your sector.
Which booking systems does it work with?
The common property-management and reservation systems; the agent reads availability and writes bookings there. We confirm yours in the quick-check.
Can it upsell?
Within rules you set: a room upgrade when available, a table at the restaurant, a late checkout. Never a discount it has not been allowed to offer.
Do you know our sector?
We have built for it, and the quick-check is where we learn the rest: your tools, your rules, your week. The agent is built around them, not around a generic idea of the sector.
Start with a 30-minute call. Keep what it finds.
You tell us where the hours go. We tell you which two or three jobs AI should take first, in a short written note. Free, in English or French.