The process, running on its own.
A booking that creates the job sheet, orders the supplies, schedules the team and confirms to the client. A delivery that updates the stock, the invoice and the next order. The chain, without the phone calls in between.
A process is worth automating when it happens every week, involves more than one tool or person, and mostly fails on coordination rather than on skill. That describes most of what a Monaco operations team does.
Four processes we see everywhere
Bookings and scheduling. The request becomes the slot, the confirmation, the reminder, the job sheet and the calendar entry for the right person, with the conflicts caught. Supplier orders. Stock below the threshold, or a job booked, triggers the order in the supplier’s format, tracks the confirmation and flags the delay. Handovers. When one team finishes, the next one gets the brief, the photos, the checklist and the deadline, without a WhatsApp group. Checks and reporting. The daily checklist, the incident log, the weekly numbers, collected from where they are and written up before the Monday meeting.
How we choose the first one
We ask the people doing the work, not only the manager. The audit questionnaire takes each employee seven minutes and tells us which process repeats most, where they wait, and which handover breaks. The first automation is the one with the most hours behind it and the clearest rules, so the team sees the result within weeks and trusts the next step.
Built in your tools, with a person in the loop
Planning tools, Google or Microsoft calendars, WhatsApp, your ERP or booking system, spreadsheets, email: the automation connects what you have. At every step where a decision matters, it asks. At every step where it does not, it acts and logs. You can see the log, change a rule, or stop it, from your phone.
What we do for it.
Custom software
When the process needs its own small tool, we build it, and you own it.
Reporting automation
The weekly numbers, collected and written up before the meeting.
The audit, in seven minutes per person
How we find the process to automate first, by asking the people who run it.
Operations in two square kilometres
Monaco operations have a particular shape: short distances, tight schedules, demanding clients, staff who commute from France and Italy and leave at a fixed hour. Coordination by phone works until the day it does not. An automation that confirms, reminds, reorders and hands over on time is the difference between a team of nine that copes and one that grows.
Questions.
Our process is not written down. Is that a problem?
No, it is the usual case. The audit conversations and questionnaire write it down for the first time; that document alone is often worth the exercise.
What if a step needs a human judgement?
The automation stops there, gathers what the person needs, and asks. Most processes have two or three such steps; everything between them runs on its own.
Does it replace our planning tool?
No. It works inside it. If your tool cannot do something the process needs, we build the missing piece as a small tool you own.
How do we know it is working?
The log, and the monthly count: processes run, steps automated, handovers made on time, hours given back. We report them from the system itself.
Where do we start?
A free 30-minute quick-check, then the seven-minute questionnaire for your team if the company has several of them. The note tells you which process first and what it would take.
Related.
AI for the back office in Monaco
Most of a Monaco back office is moving the same information from one place to another: an email into a spreadsheet, a PDF into the accounting tool, a date into three calendars. That is the part AI does well, and the part nobody enjoys.
The AI audit in seven minutes per employee
A director knows where the company loses money. The employees know where it loses hours, and they are not the same places. Our audit asks them, seven minutes each, and adds it up.
Software built around your data
When no tool on the market does the job, we build it: screening and verification tools, internal search and assistants, client portals, automation around your own data. Working prototype in two weeks, then built, run and kept working. Trace started this way.
Start with a 30-minute call. Keep what it finds.
You tell us where the hours go. We tell you which two or three tasks to automate first, in a short written note. Free, in English or French.